How AI and No-Code Tools Are Making Custom Software Accessible for Every Business
The SaaS Trap: A Story of Compromise
A few years ago, while working at a security company, I was tasked with finding field management software that could streamline operations for both office and on-site teams. What followed was weeks of research, demos, and meetings with sales teams—only to discover that every SaaS solution had glaring gaps. One platform excelled at job tracking but lacked custom fields. Another allowed customisation but had no GPS tracking. All required us to bend our workflows to fit their limitations.
After three exhausting weeks, the company ignored my recommendations and opted for a tool they stumbled upon at a trade show. It wasn't designed for their use case, but they signed a 12-month contract anyway. The result? A Frankenstein setup: two apps duct-taped together, frustrated employees (who resented learning clunky systems), and a team stuck with a "solution" that never truly solved anything.
Sound familiar?
The Hidden Cost of "Convenience"
While off-the-shelf tools work well for standardised workflows, unique operational needs can expose cracks in the model. In our case:
- ⚠We paid for features we didn't need (while lacking critical ones like GPS tracking or custom fields).
- ⚠Training became a chore, as teams struggled with tools that felt alien to their daily routines.
- ⚠Processes were retrofitted into rigid SaaS frameworks, stifling flexibility.
When SaaS Still Makes Sense
- ✓Managed security and compliance handled by dedicated teams.
- ✓Automatic updates without disrupting operations.
- ✓Economies of scale that can make specialised tools affordable.
- ✓Configurable platforms that bridge the gap between rigid and custom.
Custom Software: No Longer a Luxury
While SaaS has its place, businesses with specialised needs are increasingly turning to custom solutions. AI-driven tools and no-code/low-code platforms have democratised development, making bespoke software more accessible than ever.
Benefits of Custom Solutions:
- ✓Fits like a glove (GPS tracking and custom fields? Done).
- ✓Evolves with your business (no more waiting for vendor updates).
- ✓Delivers ROI faster by eliminating redundant subscriptions.
The Future Is Tailored
The SaaS model isn't dead—it's just no longer the default. For standardised tasks, it remains a powerhouse. But for businesses where workflows are unique, custom software isn't a luxury; it's a competitive edge.
The future isn't about choosing between custom or SaaS—it's about knowing which workflows deserve tailored solutions and which can thrive with standardised tools.